Refund policy

Return & Refund Policy

Thank you for shopping with maccosmetics. We strive to ensure your complete satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled.

Order Processing and Shipping

Orders are processed within 2-4 business days. Shipping typically takes 7-15 business days, depending on your location and other factors.

Return Window

You may return most items within 30 days of delivery for a refund, exchange, or store credit. To be eligible, items must be unused, in their original condition, and in the original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item you received is defective, damaged, or incorrect. In these cases, please contact us at kelseydavies290548@gmail.com for assistance, and we will provide prepaid return shipping instructions.

How to Initiate a Return

Contact our customer support team at kelseydavies290548@gmail.com within 30 days of receiving your order.
Provide your order number and reason for the return.
Follow the instructions provided by our support team to complete your return.

Refunds

Once we receive and inspect your returned item, we will notify you of its approval or rejection for refund.

Approved refunds will be processed within 7-10 business days back to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

Shipping fees are non-refundable except when the return is due to our error (e.g., defective or incorrect items).

Order Cancellations

Orders can be canceled within 24 hours of placing them. To cancel your order, please contact us immediately at kelseydavies290548@gmail.com. After 24 hours, we may have already begun processing your order, and cancellation might not be possible.